Whole Foods Market: A Proactive, Digital Response to COVID-19 Challenges
"Together with FoodLogiQ we were able to spring into action and execute on heightened food safety and sanitation procedures driven by COVID-19 and digitally validate they are being followed in our stores and distribution centers. Thank you to FoodLogiQ for our continued partnership and for working together to keep both our customers and team members as safe as possible.” - John Burns, Global Vice President, Quality Assurance, Food Safety and Quality Standards.
As the coronavirus pandemic began to spread in 2020, Whole Foods Market actively engaged FoodLogiQ to support their COVID-19 efforts. Whole Foods worked with FoodLogiQ to support heightened food safety procedures being implemented in their stores and distribution centers.
The retailer leveraged FoodLogiQ Connect to begin daily inspections in all stores by monitoring enhanced cleaning and sanitation. This use of the platform enabled their stores and distribution centers to provide notifications and reports on their COVID-19 responses through the daily tracking of the enhanced cleaning procedures.
Meanwhile, as consumers change their eating habits and many are eating at home, retail sales have dramatically increased, making it challenging for grocers to keep certain products on the shelves. To alleviate this inconvenience for their customers, Whole Foods streamlined their supplier onboarding to enable stores to restock from newly onboarded suppliers as quickly as possible.
With assistance from the FoodLogiQ team, Whole Foods launched a streamlined onboarding process for new suppliers, supplementing processes virtually as on-site supplier visits were restricted. This virtual-supported onboarding allowed Whole Foods to ramp up supply and get new products on the shelf as quickly as possible.