Tropical Smoothie Cafe & FoodLogiQ: Teamwork Makes the Dream Work
Hi, World. It’s me again - Robbie, your ever-excited FoodLogiQ Customer Success Manager. In my last blog post, I talked about what a successful business partnership looks like. And today, I want to chat a bit about something that’s not altogether unrelated: teamwork!
Why teamwork? The answer is simple. The ability to align on a common, measurable goal and work together to achieve that goal is, in my opinion, the glue that holds business partnerships together. You see, in the world of software, there are several moving parts that need to align to make sure that a customer journey is successful, and if different players aren’t working together, then things can fall apart, and fast.
For example, Product and Sales teams need to be aligned to make certain that customer requirements are met and delivered prior to contract signing; Sales and Onboarding teams need to be aligned to ensure a successful implementation; and Onboarding and Customer Success need to be aligned to make sure the ongoing maintenance and support of the customer is going to meet the customer’s business goals. As you can see, it’s a delicate balance.
One of the most important examples of teamwork at its finest is, of course, the service provider and the customer. And today, the specific team I want to focus on was formed in August 2017, when Tropical Smoothie Cafe began collaborating with FoodLogiQ. The goal of this relationship was to provide Tropical Smoothie Cafe with greater insight into their supply chain, to centralize their supplier management, and to utilize quality issue tracking and reporting to accomplish their company’s business goals.
About a year after their successful implementation of FoodLogiQ Connect’s Manage + Monitor, Tropical Smoothie and FoodLogiQ began collaborating on strategies to increase adoption amongst Tropical Smoothie’s locations with quality issue reporting and tracking. We aligned on a common goal: double the percentage of cafes adopting FoodLogiQ’s quality issue reporting and tracking system by the end of the year. And in five short months, Tropical Smoothie quadrupled the number of quality issue reports logged in FoodLogiQ Connect. And even more impressively, they tripled the percentage of cafes reporting food quality incidents via the tool, surpassing their initial goal! Now, that deserves a “slow clap,” Ladies and Gentlemen.
Reflecting on the success of this initiative, I think John Miller, Quality Assurance Manager for Tropical Smoothie Cafe, said it best:
“Since we began utilizing FoodLogiQ Connect for quality issue reporting, not only have we streamlined our process, but we’ve been able to track the amount of credit approved, allowing us to tie value to a concrete dollar amount. It’s not even been a full year after the completion of our implementation, and that dollar amount is significant. In 2019, as we continue to engage our cafes with FoodLogiQ Connect, I’m confident we’ll continue to see our adoption numbers rise.”
I want to give a huge shout-out to the Tropical Smoothie team. Program maintenance isn’t easy, but they’ve shown that teamwork does, in fact, make the dream work. So, thanks, Tropical Smoothie. We’re excited to continue working together!
To learn more about how FoodLogiQ can help you manage your supply chain for safety and quality assurance,request a demo.