The chilly weather of New York City did not cool the enthusiasm at the National Retail Federation's 2023 tradeshow, "Retail’s Big Show," which was held at the Javits Center in midtown Manhattan January 14-17, 2023. Almost 16,000 industry professionals from around the world gathered at this year’s flagship event of the NRF. More than 6,000 retailers representing around 2,500 unique brands were courted by companies of all types during the 3-day expo, with an air of optimism despite the uncertain economic conditions as we head into the new year.
Dominating the event was the presence of technology in every handshake, each vendor booth, and the many speaker sessions. On the food side of retail, technology was particularly focused on three themes: evolution and journey, resilience and risk management, and customer service and employee loyalty.