Food safety, traceability and sustainability blog

Taking Pride and Putting the Customer First

Welcome to “In the Spotlight,” our blog series that introduces you to the many different FoodLogiQ team members who play an important role in our company’s success.  Today’s spotlight is on Christa Brice, who joined FoodLogiQ in December 2018 as a Technical Support Representative on our Customer Success team. In April 2019, she was promoted to Customer Support/Managed Services Lead.  In addition to her stellar problem-solving skills, she’s got phenomenal style and personality.

FoodLogiQ Announces Second Annual User Group Meeting

Customers to gather for reCONNECT 2019 in Durham, NC

FoodLogiQ, the leading SaaS provider of traceability, food safety and supply chain transparency solutions, today announced its second annual user group meeting, reCONNECT 2019, will be held in Durham, NC, on April 30 - May 2, 2019.

At reCONNECT 2019, FoodLogiQ customers will meet and network with other users of the FoodLogiQ Connect platform while sharing best practices on how they are utilizing the software to advance food safety, traceability and transparency. The agenda will feature plenary presentations, topical panel sessions and customer-led discussions.

Tropical Smoothie Cafe & FoodLogiQ: Teamwork Makes the Dream Work

Hi, World.  It’s me again - Robbie, your ever-excited FoodLogiQ Customer Success Manager.  In my last blog post, I talked about what a successful business partnership looks like.  And today, I want to chat a bit about something that’s not altogether unrelated: teamwork!

Why teamwork? The answer is simple.  The ability to align on a common, measurable goal and work together to achieve that goal is, in my opinion, the glue that holds business partnerships together.  You see, in the world of software, there are several moving parts that need to align to make sure that a customer journey is successful, and if different players aren’t working together, then things can fall apart, and fast.

Five Guys and FoodLogiQ: Working Together and Partnering for Success

Guest blogger Robbie Wiggins, a FoodLogiQ Customer Success Manager, shares highlights from his visit to Five Guys headquarters in Lorton, Virginia.

Hello, World!  It’s me again - Robbie, your ever-excited FoodLogiQ Customer Success Manager. Today I want to talk a bit about what it means to be in a successful business partnership.  

When I think of working together in a partnership, several words come to mind: support, commitment, and open and honest communication, just to name a few. And while we here at FoodLogiQ truly value all of our business partnerships, today I want to focus on one in particular.  It was launched in April 2017, when Five Guys  began collaborating with FoodLogiQ to gain greater insight into their supply chain, centralize their supplier management, and utilize quality issue tracking and reporting to accomplish their business goals.

SaaS and Customer Success: A Match Made in Heaven

Guest blogger Robbie Wiggins, a FoodLogiQ Customer Success Manager, shares insight on SaaS and why this unique business model provides so many benefits to customers.

Once upon a time in 1995, a travel and expense company was making its way through the ranks by selling hardware in the form of CD-ROMs and floppy disks (remember those?).  With an eye toward the future, the company made the decision in 1998 to begin selling software licenses, instead of hardware, to enterprises.  Soon thereafter, the dot-com crash of 2001 happened, but instead of caving, this company again leaned in, pivoted, and instead of selling hardware or software licenses to enterprises, it began selling software licenses to anyone that had access to a browser.