First Watch: An EGGS-clusive Case Study in Recall Management at Virtual reCONNECT 2020
This month we’re highlighting several of the amazing on-demand and breakout sessions planned for Virtual reCONNECT 2020 scheduled to take place September 14th - September 18th. We’re more excited than ever for these sessions led by food safety experts from some of the most innovative companies in the industry, including sweetgreen, Whole Foods Market, IPC/Subway, First Watch and Dine Brands.
A recipient of more than 300 local “Best Breakfast” and “Best Brunch” accolades, casual dining chain First Watch offers traditional favorites, such as pancakes, omelets, sandwiches and salads, alongside a variety of specialty items, like Farm Stand Breakfast Tacos and the Power Breakfast Quinoa Bowl.
“We pride ourselves on our unique and elevated approach to daytime dining. Each First Watch restaurant uses high quality, fresh ingredients. We have to ensure that these quality standards are met every day,” says Jasmine Hagan, Senior Quality Assurance Manager.
During this session, Jared and Jasmine will tag-team to provide insights from the chain’s launch of Recall + Response, explaining the company’s key success metrics, lessons learned, and the next steps for First Watch’s recall management roadmap.
“We’ve been experiencing some major growth and were looking for a supply chain management solution to exceed industry standards to ensure First Watch stays on the forefront of quality assurance and food safety. We had an extensive list of requirements for a solutions platform. These requirements not only included quality assurance functionality to improve our efficiency and accuracy, quality record collection and documentation; we also wanted to improve supplier collaboration and our own internal processes and to make sure we protect our brand by lowering supply chain risk. After vetting many different supplier management options, we chose FoodLogiQ for their robust solutions platform.”
As part of their FoodLogiQ Connect implementation, First Watch hosted a series of mock recalls to test the system. Following that process, Hagan had some impressive metrics to report:
87% of First Watch restaurants completed the mock withdrawal within two (2) hours of notification. A few weeks prior, 84% of restaurants had completed a withdrawal within 24 hours of notification (not using FoodLogiQ).
Within four (4) hours of notification, 97% of restaurants had completed the withdrawal.
100% completion of withdrawal within 24 hours of notification. Statistics continue to improve; the most recent recall initiated resulted in 100% completion of product within 2 hours.
Don’t miss this presentation from First Watch and others from IPC/Subway, Oracle, Whole Foods Market, Testo, GS1 US. Request a pass today.