Food safety, traceability and sustainability blog

Tropical Smoothie Cafe & FoodLogiQ: Teamwork Makes the Dream Work

Hi, World.  It’s me again - Robbie, your ever-excited FoodLogiQ Customer Success Manager.  In my last blog post, I talked about what a successful business partnership looks like.  And today, I want to chat a bit about something that’s not altogether unrelated: teamwork!

Why teamwork? The answer is simple.  The ability to align on a common, measurable goal and work together to achieve that goal is, in my opinion, the glue that holds business partnerships together.  You see, in the world of software, there are several moving parts that need to align to make sure that a customer journey is successful, and if different players aren’t working together, then things can fall apart, and fast.

Five Guys and FoodLogiQ: Working Together and Partnering for Success

Guest blogger Robbie Wiggins, a FoodLogiQ Customer Success Manager, shares highlights from his visit to Five Guys headquarters in Lorton, Virginia.

Hello, World!  It’s me again - Robbie, your ever-excited FoodLogiQ Customer Success Manager. Today I want to talk a bit about what it means to be in a successful business partnership.  

When I think of working together in a partnership, several words come to mind: support, commitment, and open and honest communication, just to name a few. And while we here at FoodLogiQ truly value all of our business partnerships, today I want to focus on one in particular.  It was launched in April 2017, when Five Guys  began collaborating with FoodLogiQ to gain greater insight into their supply chain, centralize their supplier management, and utilize quality issue tracking and reporting to accomplish their business goals.

SaaS and Customer Success: A Match Made in Heaven

Guest blogger Robbie Wiggins, a FoodLogiQ Customer Success Manager, shares insight on SaaS and why this unique business model provides so many benefits to customers.

Once upon a time in 1995, a travel and expense company was making its way through the ranks by selling hardware in the form of CD-ROMs and floppy disks (remember those?).  With an eye toward the future, the company made the decision in 1998 to begin selling software licenses, instead of hardware, to enterprises.  Soon thereafter, the dot-com crash of 2001 happened, but instead of caving, this company again leaned in, pivoted, and instead of selling hardware or software licenses to enterprises, it began selling software licenses to anyone that had access to a browser.  

Food For Thought: Meal Kits, Supply Chain, and Customer Success

We welcome FoodLogiQ customer success manager Robbie Wiggins as a new guest blogger to our website.  If you’ve had the privilege of working with Robbie, you know he’s customer-centric and 100% committed to making your journey with FoodLogiQ a top-notch experience.

Like it or not, meal kit services have become a part of the American food landscape. Hailed by many as an innovative breakthrough in an industry not exactly known for disruption, and in an economy ever more competitive for one’s time and attention, the meal kit market is now valued at over $1.5 billion.